{"id":100,"date":"2026-04-29T12:52:10","date_gmt":"2026-04-29T10:52:10","guid":{"rendered":"https:\/\/nogali.fr\/?page_id=100"},"modified":"2026-04-29T12:52:11","modified_gmt":"2026-04-29T10:52:11","slug":"centre-dappels-externalise-nogali","status":"publish","type":"page","link":"https:\/\/nogali.fr\/?page_id=100","title":{"rendered":"Centre d’appels externalis\u00e9 \u2014 Nogali"},"content":{"rendered":"

Centre d’appels externalis\u00e9 : la solution francophone pour votre relation client<\/p>\n

Vous cherchez \u00e0 externaliser votre service client sans sacrifier la qualit\u00e9 ? Nogali est un centre d’appels BPO francophone certifi\u00e9 ISO 9001, bas\u00e9 au Cameroun et au B\u00e9nin, qui accompagne les entreprises fran\u00e7aises depuis 2009. Nos \u00e9quipes d\u00e9di\u00e9es prennent en charge vos appels entrants, votre prospection et votre support multicanal \u2014 avec jusqu’\u00e0 50 % d’\u00e9conomies par rapport \u00e0 une \u00e9quipe interne.<\/p>\n

Pourquoi externaliser votre centre d’appels avec Nogali ?<\/h2>\n

Externaliser son service client est une d\u00e9cision strat\u00e9gique. Elle permet de r\u00e9duire les co\u00fbts fixes, de gagner en flexibilit\u00e9 et de concentrer vos \u00e9quipes internes sur votre c\u0153ur de m\u00e9tier. Encore faut-il choisir le bon partenaire.<\/p>\n

Chez Nogali, nous avons construit en 15 ans d’exp\u00e9rience un mod\u00e8le qui r\u00e9pond pr\u00e9cis\u00e9ment aux attentes des entreprises fran\u00e7aises : des agents s\u00e9lectionn\u00e9s sur leur niveau de fran\u00e7ais, form\u00e9s sp\u00e9cifiquement \u00e0 vos produits, encadr\u00e9s par des superviseurs exp\u00e9riment\u00e9s, et pilot\u00e9s via des KPIs accessibles en temps r\u00e9el.<\/p>\n

Ce que comprend notre offre de centre d’appels externalis\u00e9<\/h2>\n

Notre centre d’appels prend en charge l’ensemble de votre relation client :<\/p>\n

– Gestion des appels entrants et des r\u00e9clamations
\n– Prospection commerciale, qualification de leads et prise de rendez-vous
\n– Support client multicanal (t\u00e9l\u00e9phone, email, chat, r\u00e9seaux sociaux)
\n– Traitement des commandes et back-office administratif
\n– Reporting hebdomadaire et tableaux de bord en temps r\u00e9el<\/p>\n

Chaque mission d\u00e9marre avec une phase de formation d\u00e9di\u00e9e : vos agents apprennent vos scripts, vos proc\u00e9dures et vos outils avant le premier appel.<\/p>\n

Un centre d’appels offshore, mais une qualit\u00e9 premium<\/h2>\n

Le Cameroun est un pays 100 % francophone. Nos agents sont recrut\u00e9s sur leur diction, leur aisance relationnelle et leur niveau de langue \u00e9crit et oral. Ils sont form\u00e9s aux expressions et aux codes culturels de vos march\u00e9s cibles : France, Belgique, Canada.<\/p>\n

Notre certification ISO 9001 garantit un management de la qualit\u00e9 rigoureux \u00e0 chaque \u00e9tape : recrutement, formation, supervision, am\u00e9lioration continue. Ce n’est pas un label d\u00e9coratif \u2014 c’est notre m\u00e9thode de travail au quotidien.<\/p>\n

Combien co\u00fbte un centre d’appels externalis\u00e9 avec Nogali ?<\/h2>\n

Nos tarifs sont construits sur mesure selon vos volumes, vos horaires et le niveau de comp\u00e9tence requis. En moyenne, nos clients r\u00e9alisent entre 30 % et 50 % d’\u00e9conomies par rapport \u00e0 une \u00e9quipe interne en France.<\/p>\n

Nous proposons des \u00e9quipes \u00e0 partir de 3 agents d\u00e9di\u00e9s, avec une mont\u00e9e en charge rapide selon vos pics d’activit\u00e9. Contactez-nous pour recevoir une proposition d\u00e9taill\u00e9e sous 24 heures.<\/p>\n

Pr\u00eat \u00e0 externaliser votre service client ?<\/h2>\n

Un \u00e9change de 30 minutes suffit pour \u00e9valuer si Nogali est le bon partenaire pour vous. Nous vous soumettons ensuite une proposition sur mesure, sans engagement. Demandez votre consultation gratuite d\u00e8s aujourd’hui.<\/p>\n","protected":false},"excerpt":{"rendered":"

Centre d’appels externalis\u00e9 : la solution francophone pour votre relation client Vous cherchez \u00e0 externaliser votre service client sans sacrifier […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-100","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nogali.fr\/index.php?rest_route=\/wp\/v2\/pages\/100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nogali.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nogali.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nogali.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nogali.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=100"}],"version-history":[{"count":2,"href":"https:\/\/nogali.fr\/index.php?rest_route=\/wp\/v2\/pages\/100\/revisions"}],"predecessor-version":[{"id":102,"href":"https:\/\/nogali.fr\/index.php?rest_route=\/wp\/v2\/pages\/100\/revisions\/102"}],"wp:attachment":[{"href":"https:\/\/nogali.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}